Refund and Returns Policy

Because every box contains sealed food, we accept returns only where something is wrong with what we sent you. A return is accepted if the order arrives:

• A different product to the one you ordered
• Past its best-before date on arrival
• Damaged, leaking or crushed in transit
• With the seal broken or the pack tampered with
• With a jar or item missing from the box

If any of these apply, the fault is ours and you get a full refund — including anything you paid towards shipping.

Claims must reach us within 48 hours of delivery. Food complaints cannot be verified after that, so a claim raised later cannot be accepted.

Please have ready:

• Your Order ID
• Clear photos of the outer box, the pack and the batch or best-before label — or an unboxing video, which is the quickest way to settle a transit-damage claim

We recommend opening and checking your box as soon as it arrives, even if you are gifting it later, so that anything wrong is still inside this window.

We cannot accept a return or refund for any of the following. This is a food-safety and resale limit, not a preference — once a seal is broken the pack cannot be sold to anyone else, and we will not repack it.

• Change of mind — you no longer want the box, or no longer need the gift
• You did not like the taste or variety, where the product delivered is the one you ordered
• Ordering the wrong box, mix or filling by mistake
• Any pack that has been opened, unsealed or partly consumed
• Boxes whose contents you chose yourself — these are filled to your specification at the time of order
• Products damaged by storage or handling after delivery, outside the conditions printed on the pack

Please choose your fillings carefully before placing the order — every option lists exactly what goes in each jar.

1. Contact us within 48 hours of delivery — by email, phone, or from the order in your account
2. Tell us which of the grounds above applies and attach your photos or unboxing video
3. We verify the claim against your order and our packing record, normally the same working day
4. Once approved, we arrange a free reverse pickup and confirm your refund

• Approved claims are refunded in full — the price of the box plus any shipping you paid
• Refunds are processed within 5–7 working days of the claim being approved
• The refund is credited to the original payment method
• For Cash on Delivery orders, we refund by bank transfer or UPI to details you confirm with us

You never pay to return a box we got wrong. On every accepted claim, Boxbuzz arranges and pays for the reverse pickup.

If your pincode is not serviceable for reverse pickup, we may ask you to dispose of the affected pack instead of shipping it back, and refund you all the same.

• Orders can be cancelled free of charge before dispatch
• Once a box has been packed and dispatched it cannot be cancelled, and the grounds in section 1 are the only route to a refund

Boxbuzz may decline a claim if:

• None of the grounds in section 1 apply to the order
• The claim was raised more than 48 hours after delivery
• The evidence provided does not show the fault claimed, or shows damage caused after delivery
• There are signs of misuse or repeated unfounded claims on the account

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other law of India.

For any return or refund queries, contact us: